Brad, the person who came first was extremely knowledgable and wasted no time in giving me the information. There was no high pressure. We visited the showroom and were very pleased with the friendly help we received to choose a slightly different colour and to order a tap. Then the measurement person Kevin?came and again was very careful to measure the counter. The installers were on time and very highly trained to be able to place the counter top so perfectly. One thing I would not mind having is a list of dos and don'ts as far as Quartz is concerned. I totalled our last counter with hot potatoes! Thank you so much for everything.