Our experience with ALL the staff was VERY positive. We found a warm reception every visit and questions answered. No question, no matter how trivial, was dealt with in a friendly yet professional manner.
This was our first foray into the world of granite. We had read about its qualities, etc before making our decision. The only suggestion I would make is in the area of consumer education. I ASSUMED the granite would come sealed. Not sure I have any concrete suggestion as obviously each consumer comes with a different level of knowledge.